Terms of Service

By accessing or using the Prizm platform at getprizm.ai(the "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. These Terms apply to all visitors, users, and others who access the Service. If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms. If you do not agree to these Terms, you may not use the Service.

Prizm provides a developer integration platform that enables users to connect their applications with 200+ third-party services (e.g., Slack, Salesforce, GitHub) through a unified API. The Service includes:

• A unified REST and SDK-based API for third-party integrations.
• Secure OAuth credential management and token storage.
• Real-time webhooks and event delivery.
• A developer dashboard for managing connections and monitoring usage.
• Documentation, support, and ancillary services.

Prizm reserves the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

To use the Service, you must create an account. You agree to:

• Provide accurate, complete, and current registration information.
• Maintain the security of your password and accept responsibility for all activities under your account.
• Notify us immediately at security@getprizm.ai of any unauthorised use or security breach.
• Not share your API keys or account credentials with unauthorised third parties.

Prizm reserves the right to suspend or terminate accounts that violate these Terms or engage in abusive behaviour.

You agree to use the Service only for lawful purposes. You must not:

• Use the Service to violate any applicable law or regulation, or the terms of any third-party service connected through Prizm.
• Transmit malicious code, viruses, or any harmful content through the Service.
• Attempt to gain unauthorised access to the Service, other users' accounts, or third-party systems connected via Prizm.
• Reverse engineer, decompile, or disassemble any part of the Service or its underlying infrastructure.
• Use the Service to build a competing product or resell access without prior written consent from Prizm.
• Scrape, crawl, or systematically extract data from the Service in a manner that exceeds your authorised API rate limits.
• Interfere with or disrupt the integrity or performance of the Service or its related systems.

Prizm reserves the right to investigate suspected violations and cooperate with law enforcement as appropriate.

Your use of the Prizm API is subject to the rate limits and quotas defined in your subscription plan. We reserve the right to:

• Throttle or suspend API access that exceeds plan limits.
• Modify rate limits with 30 days' notice, except in cases of abuse or security threats where immediate action may be necessary.
• Charge for usage above plan thresholds as specified in your subscription agreement.

You are responsible for securing your API keys. Prizm is not liable for charges resulting from unauthorised use of your credentials.

Paid plans are billed on a monthly or annual basis as selected at checkout. By subscribing, you authorise Prizm to charge the payment method on file automatically at each renewal period.

• Free Plan: Available with limited integrations and API calls. No credit card required.
• Paid Plans: Upgraded features, higher rate limits, and priority support. Fees are non-refundable except as required by applicable law or as stated in our refund policy.
• Cancellation: You may cancel at any time from your account dashboard. Cancellation takes effect at the end of the current billing period; you retain access until then.
• Price Changes:We will provide 30 days' advance notice of any price increase. Continued use after the notice period constitutes acceptance.

All amounts are in USD unless otherwise stated. You are responsible for any applicable taxes.

Our IP: The Service, including all software, designs, documentation, and trademarks, is owned by Prizm. and protected by applicable intellectual property laws. You may not use Prizm's name, logo, or trademarks without prior written permission.

Your Content:You retain ownership of any data, code, or content you transmit through the Service ("Customer Data"). By using the Service, you grant Prizm a limited, non-exclusive licence to process Customer Data solely to provide and improve the Service. We do not use your Customer Data to train AI models or for any purpose beyond service delivery.

Feedback: Any feedback or suggestions you provide about the Service may be used by Prizm without obligation or compensation to you.

The Service enables connections to third-party platforms. Your use of those platforms is governed by their respective terms of service and privacy policies. Prizmacts as a data processor on your behalf when transmitting data to third-party services; we are not responsible for those services' actions, availability, or data handling. You must ensure you have the necessary rights and authorisations to connect and transmit data to any third-party service through Prizm.

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law. Prizm's handling of your data is further governed by our Privacy Policy.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. PRIZM DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRIZM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. PRIZM'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU TO PRIZM IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) USD $100.

You agree to defend, indemnify, and hold harmless Prizm, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any third party's rights.

Either party may terminate these Terms at any time. Prizm may terminate or suspend your access immediately, without prior notice, if:

• You breach any provision of these Terms.
• Your use of the Service poses a security risk or legal liability.
• We are required to do so by law.

Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including IP, disclaimers, limitation of liability, and governing law) shall survive.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law provisions. Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Delaware. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

We reserve the right to modify these Terms at any time. We will provide 30 days' notice of material changes via email or a prominent in-app notification. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the Service and may cancel your account.